REFUND AND RETURNS POLICY

Last updated: 5 August 2026

OVERVIEW

The terms "we", "us" and "our" refer to Jolyon Group Ltd, a company registered in England and Wales under company number 17115599, trading as Muffle.

We want you to be happy with your Muffle ear defenders. If they are not right for you, you may return them within 100 days of delivery for a refund, on the terms set out below.

This policy forms part of, and should be read together with, our Terms of Service.

Nothing in this policy affects your statutory rights. If you are a consumer in the United Kingdom, you have rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 that cannot be excluded or limited. Consumers in other countries may have equivalent rights under local law. Where anything in this policy conflicts with those rights, your statutory rights take precedence.

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SECTION 1 - 100-DAY RETURNS

You may return any product within 100 days of the date you receive it, provided it is in usable condition.

Opened products are accepted. We expect you to try the product, and doing so will not affect your right to return it. Products that are damaged, heavily worn, or missing components may be refused, or may receive a reduced refund reflecting the reduction in value.

We offer refunds only. We do not currently offer exchanges. If you would like a different item, please return your original order for a refund and place a new order.

SECTION 2 - HOW TO START A RETURN

To begin a return, email support@muffleearmuffs.com with your order number and the reason for the return. We will confirm the return address and provide any instructions you need.

Please do not send items back before contacting us. Returns sent without prior contact may be delayed or may not be accepted.

Please pack the product securely, ideally in its original packaging. We recommend using a tracked delivery service, as we are unable to refund items that do not reach us.

SECTION 3 - RETURN POSTAGE

You are responsible for the cost of return postage, and for the risk of loss or damage to the item until it reaches us. Return postage costs are not refundable.

This does not apply where the item is faulty, damaged on arrival, or not as described. In those circumstances we will cover the cost of return, and you will not be out of pocket. See Section 6.

SECTION 4 - REFUNDS

Once we have received and inspected your return, we will email you to confirm. If the return is approved, we will issue your refund to your original payment method within 14 days of receiving the goods, and usually sooner.

We refund the price you paid for the returned product. Where you return an entire order within the statutory 14-day cancellation window described in Section 5, we will also refund the standard delivery charge you paid. Where you return items after that window, or return only part of an order, the original delivery charge is not refunded.

Depending on your bank or card issuer, it may take a further few working days for the refund to appear on your statement.

SECTION 5 - YOUR LEGAL RIGHT TO CANCEL

Our 100-day returns policy is offered in addition to your legal rights, not instead of them.

If you are a consumer in the United Kingdom, you have the right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel your order within 14 days of the day you receive the goods, for any reason and without giving one.

To exercise this right, tell us clearly before the 14 days have expired by emailing support@muffleearmuffs.com. You then have a further 14 days to return the goods to us.

Where you cancel under these Regulations, we will refund the full price you paid plus the basic delivery cost, within 14 days of receiving the goods back. You are responsible for the cost of return postage. We may reduce your refund to reflect any reduction in the value of the goods caused by handling beyond what is necessary to establish their nature, characteristics and functioning.

SECTION 6 - FAULTY, DAMAGED OR INCORRECT ITEMS

Please inspect your order on arrival and contact us at support@muffleearmuffs.com as soon as possible if anything is faulty, damaged in transit, or not what you ordered. Please include your order number and a photograph where possible.

If an item is faulty or not as described, you are entitled to a remedy under the Consumer Rights Act 2015: a full refund if you notify us within 30 days of delivery, or a repair or replacement after that period. We will cover return postage in these circumstances.

Muffle ear defenders also carry a two-year warranty against defects in materials and workmanship. Full details are set out in our Terms of Service.

SECTION 7 - OUT-OF-STOCK ORDERS

If an item you have ordered is or becomes out of stock, we will contact you as soon as we are aware and offer you a choice:

(a) Wait for restock — we will tell you the expected date, and offer a partial refund of 20% of the item price as a goodwill gesture in recognition of the delay; or (b) Cancel your order — we will refund everything you have paid, including delivery, in full.

You are always entitled to option (b). Agreeing to wait does not remove that right. If you change your mind at any point while waiting, email us and we will cancel and refund you in full.

SECTION 8 - NON-RETURNABLE ITEMS

Gift cards, and any items clearly identified as final sale at the time of purchase, cannot be returned.

SECTION 9 - CHANGES TO THIS POLICY

You can review the most current version of this policy at any time on this page. We may update it from time to time by posting the revised version on our website. Orders you have already placed will be governed by the version of this policy in effect when the order was accepted.

SECTION 10 - CONTACT INFORMATION

Questions about this Refund and Returns Policy should be sent to us at support@muffleearmuffs.com.

Our contact information is posted below:

Jolyon Group Ltd, trading as Muffle support@muffleearmuffs.com 3a Bishops Court Gardens, Chelmsford, Essex, England, CM2 6AZ +44 7507 707695 Company registration number: 17115599 VAT number: not VAT registered