TERMS OF SERVICE

Last updated: 5 August 2026

OVERVIEW

Welcome to Muffle. The terms "we", "us" and "our" refer to Jolyon Group Ltd, a company registered in England and Wales under company number 17115599, trading as Muffle. We operate this store and website, including all related information, content, features, tools, products and services (the "Services"). Muffle is powered by Shopify, which enables us to provide the Services to you.

The terms and conditions below, together with any policies referenced in them (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.

Please read these Terms carefully, as they include important information about your legal rights and cover areas such as warranties and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not use or access our Services.

Nothing in these Terms affects your statutory rights as a consumer. If you are a consumer in the United Kingdom, you have rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 that cannot be excluded or limited. If you are a consumer elsewhere, you may have equivalent rights under your local law. Where anything in these Terms conflicts with those rights, your statutory rights take precedence.

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SECTION 1 — ACCESS AND ACCOUNT

By agreeing to these Terms, you confirm that you are at least 18 years old, and that you consent to any minor dependents in your care using the Services on devices you own, purchase or manage.

To use the Services, including browsing our store or purchasing any of our products, you may be asked to provide certain information, such as your email address and billing, payment and shipping details. You confirm that all information you provide is correct, current and complete, and that you have all rights necessary to provide it.

You are responsible for maintaining the security of your account credentials and for activity on your account. You may not transfer, sell, assign or license your account to any other person.

SECTION 2 — OUR PRODUCTS

We have made every effort to represent our products accurately. However, colours and product appearance may differ from how they appear on your screen, depending on your device and its settings.

Product descriptions are subject to change at any time without notice. We may discontinue any product at any time, and may limit the quantities we offer to any person, geographic region or jurisdiction.

Muffle ear defenders are a passive comfort and focus accessory. They are not personal protective equipment and are not sold, tested or certified for use as hearing protection in industrial, occupational or other environments where hearing protection is required. You should not rely on them for protection against hazardous noise levels.

Nothing in this section limits our obligation to supply goods that are of satisfactory quality, fit for purpose and as described.

SECTION 3 — ORDERS

When you place an order, you are making an offer to purchase. We may accept or decline your order at our discretion. Your order is not accepted until we confirm acceptance by email. We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting it. If we do not accept, change or cancel an order, we will attempt to notify you using the email address, billing address or phone number you provided.

If an item is out of stock after you have ordered: we will contact you as soon as we become aware and give you the choice of (a) waiting for the item to be restocked, in which case we will offer a partial refund of 20% of the item price as a goodwill gesture, or (b) cancelling your order for a full refund of everything you have paid, including delivery charges. You are always entitled to option (b), and choosing to wait does not affect your right to cancel later.

Your purchases are also subject to our Refund Policy.

Our products are sold for personal or household use, not for commercial resale or export.

SECTION 4 — PRICES AND BILLING

Prices, discounts and promotions may change without notice. The price charged will be the price in effect when your order is placed, as set out in your order confirmation email.

Prices displayed on our UK store include VAT where applicable. Prices do not include shipping, handling, customs duties or import charges unless expressly stated. For orders shipped outside the United Kingdom, you are responsible for any import duties, taxes or customs charges levied by the destination country.

We may run promotions governed by their own terms. Where those terms conflict with these Terms, the promotion terms apply to that promotion.

You agree to provide current, complete and accurate purchase, payment and account information, and to keep it up to date so that we can complete your transactions and contact you.

You confirm that the payment details you provide are true and complete, that you are authorised to use the payment method, and that you will pay the charges incurred at the posted prices, including shipping and any applicable taxes.

SECTION 5 — SHIPPING AND DELIVERY

We ship to the United Kingdom and the United States. Shipping is charged at a flat rate, shown at checkout.

Estimated delivery time is 1–2 weeks from dispatch. Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing or other events outside our reasonable control.

Under UK law, we will deliver your order within 30 days of the day after your order is accepted, unless we agree a different timescale with you. If we fail to do so, you may treat the contract as at an end and receive a full refund. Where delivery by a specific date was essential and we told you so, or you told us so before ordering, you may end the contract immediately if we miss that date.

Risk of loss or damage passes to you when the goods come into your physical possession, or into the possession of a person you have identified to take delivery.

SECTION 6 — INTELLECTUAL PROPERTY

Our Services, including all trademarks, brands, text, displays, images, graphics, product reviews, video and audio, and the design, selection and arrangement of them, are owned by Jolyon Group Ltd, its affiliates or licensors, and are protected by UK and international copyright, trademark, design and other intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any material on the Services without our prior written consent. Nothing in these Terms grants you a licence or other rights under any patent, trademark, copyright or other intellectual property of Jolyon Group Ltd, Shopify or any third party. All rights not expressly granted are reserved.

"Muffle", our logo, product names, designs and slogans are trademarks of Jolyon Group Ltd. You must not use them without our prior written permission. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos and marks on the Services are the trademarks of their respective owners.

SECTION 7 — OPTIONAL TOOLS

You may be given access to third-party tools through the Services that we neither monitor nor control.

We provide access to such tools "as is" and "as available", without warranties, representations or conditions of any kind and without endorsement. We accept no liability arising from your use of optional third-party tools.

Any use of these tools is at your own risk and discretion, and you should make sure you are familiar with and agree to the terms on which they are provided by the relevant third party.

We may offer new features through the Services in future. Those features will also form part of the Services and be subject to these Terms.

SECTION 8 — THIRD-PARTY LINKS

The Services may contain materials and links to websites operated by third parties, including embedded third-party functionality. We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites. If you leave the Services to access them, you do so at your own risk.

We are not liable for any harm or damage relating to your access of third-party websites, or your purchase or use of products, services or content on them. Please review the third party's policies before entering into any transaction. Complaints or questions about third-party products and services should be directed to that third party.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

Muffle is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Jolyon Group Ltd. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and us, including any injury, damage or loss resulting from purchased products and services. You expressly release Shopify and its affiliates from all claims, damages and liabilities arising from or related to your purchases and transactions with us.

SECTION 10 — PRIVACY

All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may also be subject to Shopify's Privacy Policy. By using the Services, you acknowledge that you have read these policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit may be transmitted to and shared with Shopify and other third parties that may be located in countries other than where you reside. See our Privacy Policy for full details.

SECTION 11 — FEEDBACK AND REVIEWS

If you submit, upload, post, email or otherwise send us any ideas, suggestions, feedback, reviews, proposals, photographs or other content ("Feedback"), you grant us a perpetual, worldwide, sub-licensable, royalty-free licence to use, reproduce, modify, publish, distribute and display that Feedback in any medium for any purpose, including commercial use — for example, to operate, evaluate, improve and promote the Services.

You confirm that: (i) you own or have all necessary rights to the Feedback; (ii) you have disclosed any compensation or incentive you received in connection with it; and (iii) it complies with these Terms. We are under no obligation to keep Feedback confidential, to pay for it, or to respond to it.

We may, but are not obliged to, monitor, edit or remove Feedback that we consider unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable, or that infringes any party's rights or these Terms.

You agree that your Feedback will not infringe any third-party right, will not be defamatory, abusive or obscene, and will not contain any virus or malware. You may not use a false email address, impersonate another person, or otherwise mislead us or others about the origin of Feedback. You are solely responsible for any Feedback you submit and for its accuracy.

SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information in the Services containing typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times or availability. We reserve the right to correct errors and to change or update information, or cancel orders, if any information is inaccurate at any time without prior notice, including after you have submitted your order.

If we cancel an order for this reason after you have paid, we will refund you in full.

SECTION 13 — PROHIBITED USES

You may access and use the Services for lawful purposes only. You may not use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any applicable laws or regulations; (c) to infringe our intellectual property rights or those of others; (d) to harass, abuse, insult, harm, defame, disparage or intimidate any person; (e) to transmit false or misleading information; (f) to send, receive, upload, download or re-use any material that does not comply with these Terms; (g) to transmit or procure the sending of any advertising or promotional material, including junk mail or spam; (h) to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use of the Services, or which may harm us, Shopify or users of the Services, or expose them to liability.

You also agree not to: (a) upload or transmit viruses or other malicious code; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm or pretext the Services; (e) use any robot, spider, scraper, data extraction tool, automated device, AI tool or manual process to access the Services other than as permitted in Section 14; or (f) interfere with, bypass or circumvent security or authorisation features, robot exclusion headers or other measures we use to restrict access.

We may suspend, disable or terminate your account if we reasonably determine that you have breached these Terms.

SECTION 14 — AUTOMATED AGENTS

14.1 This section applies if you use, allow, enable or cause the deployment of an Agent to access, use or interact with the Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity, and that can be executed without direct supervision.

14.2 No Agent may access, use or interact with the Services unless it identifies itself and operates in accordance with Section 14.4 at all times. No Agent may access the Services if we have asked it to refrain from doing so.

14.3 We may limit, including by technical measures, whether and how any Agent accesses, uses and interacts with the Services.

14.4 Agents must: (i) identify in all HTTP/HTTPS requests that the request is from an Agent, and disclose the Agent's name in the user agent string in the form "Agent/[agent name]"; (ii) not conceal or obfuscate that access or interaction is from an Agent, including by mimicking human behaviour or by completing or circumventing CAPTCHAs or other measures intended to distinguish humans from computers; (iii) respond truthfully to any question or prompt seeking to determine whether interactions come from a human or a computer; and (iv) not circumvent or avoid any measure intended to block, limit, modify or control how Agents access the Services.

SECTION 15 — TERMINATION

We may terminate this agreement or your access to the Services at any time, and you will remain liable for all amounts due up to and including the date of termination. Where you are a consumer, we will give you reasonable notice unless you have seriously breached these Terms.

The following sections continue to apply after termination: Intellectual Property, Feedback and Reviews, Termination, Warranty and Product Information, Limitation of Liability, Indemnification, Severability, Waiver and Entire Agreement, Assignment, Governing Law, Privacy, and any other provisions that by their nature should survive.

SECTION 16 — WARRANTY AND PRODUCT INFORMATION

Two-year warranty. We warrant that Muffle ear defenders will be free from defects in materials and workmanship for two years from the date of delivery, when used normally and in accordance with any care instructions we provide. If a defect arises within that period, contact us at support@muffleearmuffs.com with your order number and a description or photograph of the issue, and we will repair or replace the product, or refund you, at our option and at no cost to you.

This warranty does not cover damage caused by misuse, accident, neglect, unauthorised modification or repair, or normal cosmetic wear such as scuffs, fading or wear to cushioning from ordinary use.

This warranty is in addition to, and does not affect, your statutory rights. Under the Consumer Rights Act 2015, goods supplied to consumers in the UK must be of satisfactory quality, fit for purpose and as described, and you have remedies including repair, replacement, price reduction or a refund. Consumers elsewhere may have similar rights under local law. Nothing in this section limits those rights.

Information on the Services. General information presented on the Services is provided for information purposes only. We do not warrant that it is complete or useful for any particular purpose, and any reliance you place on it is at your own risk.

Availability. The Services are provided on an "as is" and "as available" basis. We do not guarantee that your use of the Services will be uninterrupted, timely, secure or error-free.

SECTION 17 — LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; any breach of the terms implied by sections 9 to 11 of the Consumer Rights Act 2015; defective products under the Consumer Protection Act 1987; or any other liability that cannot lawfully be excluded or limited.

Subject to the paragraph above, and to the fullest extent permitted by law:

If you are a consumer, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable. Loss or damage is foreseeable if it is obvious that it will happen, or if, at the time the contract was made, both we and you knew it might happen. We are not liable for business losses. If you use the products for any commercial or business purpose, we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

If you are a business, we shall not be liable for any indirect, incidental, punitive, special or consequential loss, including loss of profits, revenue, savings, data or replacement costs, whether in contract, tort (including negligence), strict liability or otherwise. Our total liability to you in connection with any order shall not exceed the total amount you paid for that order.

Some jurisdictions do not allow certain exclusions or limitations of liability, so parts of this section may not apply to you.

SECTION 18 — INDEMNIFICATION

If you are using the Services for business purposes, you agree to indemnify, defend and hold harmless Jolyon Group Ltd, Shopify, and our respective affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from any losses, damages, liabilities or claims, including reasonable legal fees, payable to any third party arising out of (1) your breach of these Terms or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.

We will notify you of any claim for which we seek indemnification. We may control the defence and settlement of such a claim at your expense, but will not settle any claim requiring non-monetary obligations from you without your consent, which shall not be unreasonably withheld. You will cooperate in the defence of indemnified claims.

This section does not apply to consumers.

SECTION 19 — SEVERABILITY

If any provision of these Terms is found to be unlawful, void or unenforceable, that provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be treated as severed. This will not affect the validity and enforceability of the remaining provisions.

SECTION 20 — WAIVER AND ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms is not a waiver of that right or provision.

These Terms, together with any policies or operating rules we post on this site, constitute the entire agreement between you and us and govern your use of the Services, superseding any prior agreements, communications and proposals, whether oral or written, including any prior versions of these Terms.

Any ambiguity in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 21 — ASSIGNMENT

You may not transfer or assign this agreement or any of your rights or obligations under these Terms without our prior written consent, and any attempt to do so will be void. We may transfer or assign these Terms and our rights and obligations, provided this does not affect your rights under these Terms.

SECTION 22 — GOVERNING LAW

These Terms and any separate agreements under which we provide you Services are governed by and construed in accordance with the laws of England and Wales. You and Jolyon Group Ltd submit to the non-exclusive jurisdiction of the courts of England and Wales.

If you are a consumer resident outside England and Wales, you benefit from any mandatory provisions of the law of the country in which you are resident, and nothing in these Terms affects your right to bring proceedings in the courts of that country where local law permits.

SECTION 23 — HEADINGS

Headings are included for convenience only and do not limit or otherwise affect these Terms.

SECTION 24 — CHANGES TO THESE TERMS

You can review the most current version of these Terms at any time on this page.

We may update, change or replace any part of these Terms by posting updates to our website. It is your responsibility to check periodically for changes. We will notify you of any material changes in accordance with applicable law, and such changes will take effect on the date specified in the notice. Orders you have already placed will be governed by the version of these Terms in effect when the order was accepted.

SECTION 25 — COMPLAINTS AND CONTACT

If you have a complaint, please contact us at support@muffleearmuffs.com and we will do our best to resolve it. If we cannot resolve it, UK consumers may be able to use an alternative dispute resolution scheme; we will tell you about any relevant scheme if a dispute cannot be settled directly.

Questions about these Terms should be sent to support@muffleearmuffs.com.

Jolyon Group Ltd (trading as Muffle) 3a Bishops Court Gardens, Chelmsford, Essex, England, CM2 6AZ Email: support@muffleearmuffs.com Telephone: +44 7507 707695 Registered in England and Wales, company number 17115599 Not VAT registered